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Contact Pinnacle Bank Texas: Phone, Branches and Support Hours

Reaching Pinnacle Bank Texas does not involve navigating a 12-option phone tree or waiting on hold for 45 minutes. Our main customer service line at 972-555-0100 connects you to a Texas-based banker during business hours. For lost or stolen debit cards, the 24/7 emergency line at 800-555-0199 is staffed around the clock, every day of the year. Below you will find complete contact details, branch locations by region, hours of operation, and instructions for scheduling appointments.

Pinnacle Bank Texas branch lobby showing customer service desk and relationship banking consultation area

Phone Numbers and Email

Save these to your phone. When you need us, you will not have to search.

972-555-0100Main Customer Service
800-555-019924/7 Lost/Stolen Card
Mon–Fri7am–7pm CT
Saturday8am–1pm CT

How to Reach Us

Multiple channels. Same Texas-based team. No offshore call centres.

By Phone

The main Pinnacle Bank Texas customer service number is 972-555-0100. Hours are Monday through Friday 7am to 7pm CT and Saturday 8am to 1pm CT. When you call, a real person answers — typically within 90 seconds. We do not use multi-level phone trees. You will hear one prompt asking whether you need personal banking, business banking, or lending, and then you are connected to a human being in Texas.

For lost or stolen debit cards, call 800-555-0199 any time, day or night, 365 days a year. This line is dedicated exclusively to card emergencies and fraud reporting. A live agent will cancel your compromised card immediately and expedite a replacement.

By Email and Mail

General enquiries: info@pinnbanktx.co.com. We respond to email enquiries within one business day. For security-related concerns, email abuse@pinnbanktx.co.com to report phishing or suspicious activity.

Mailing address for correspondence, payments, and document submissions:

Pinnacle Bank Texas
Attn: Customer Service
4200 Legacy Drive, Suite 100
Plano, TX 75024

Do not send sensitive account information (full account numbers, Social Security numbers, passwords) via email. Use secure messaging through your PinnBankTX login portal or call 972-555-0100 for sensitive matters. Pinnacle Bank Texas is regulated by the Texas Department of Banking and maintains strict data handling protocols.

DFW Metroplex — 6 Branch Locations

Our largest market by deposit volume. Six full-service branches from Plano to Fort Worth.

Plano — Headquarters

4200 Legacy Drive, Suite 100, Plano, TX 75024

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Drive-through opens at 7:30am. This is the flagship branch and corporate headquarters, housing the executive team, commercial lending department, and operations centre. 24/7 ATM. Safe deposit boxes. Notary public on staff.

Dallas — Uptown

2800 McKinnon Street, Suite 110, Dallas, TX 75201

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Serves the Uptown, Oak Lawn and Turtle Creek corridors. Strong focus on professional services, medical practice lending, and high-net-worth personal banking. Walk-in appointments available for mortgage pre-approvals.

Fort Worth — West 7th

3100 West 7th Street, Fort Worth, TX 76107

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Serves the Cultural District, TCU area and western Tarrant County. Dedicated SBA lending officer on site. Business owners can meet face-to-face for loan consultations without travelling to Plano.

Frisco

6900 Main Street, Suite 200, Frisco, TX 75034

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. One of our fastest-growing branches, serving the Frisco, Prosper and Celina corridor. Strong residential mortgage origination volume driven by new home construction.

McKinney

200 East Louisiana Street, McKinney, TX 75069

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Located in the historic downtown square. Serves McKinney, Allen and surrounding Collin County communities. Full-service lobby with private consultation rooms for lending discussions.

Arlington

1500 East Lamar Boulevard, Arlington, TX 76011

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Central location between Dallas and Fort Worth serving the mid-cities corridor. Strong small business and commercial real estate lending activity. Drive-through opens at 8am.

Central Texas — 2 Branch Locations

Serving the I-35 corridor between Dallas and Austin. Healthcare lending, SBA loans and residential mortgages.

Waco

500 Franklin Avenue, Waco, TX 76701

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Downtown Waco location serving McLennan County. Focus areas include healthcare professional lending, small business SBA loans, and residential mortgage origination for families relocating from Austin and DFW. 24/7 ATM access.

Temple

300 North Main Street, Temple, TX 76501

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Serves Temple, Belton, Killeen and the greater Bell County area. Strong connection to the Baylor Scott & White healthcare system and Fort Cavazos military community. VA home loan specialists available by appointment.

Permian Basin & West Texas — 3 Branch Locations

Energy corridor banking. Oil and gas, pipeline, oilfield services, and ancillary business lending.

Midland

400 West Texas Avenue, Midland, TX 79701

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Regional headquarters for Permian Basin operations. Energy lending team on site. Handles revolving credit facilities, borrowing base loans, equipment financing and operating lines for oil and gas producers and service companies. 24/7 ATM.

Odessa

1200 East 8th Street, Odessa, TX 79761

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Serves Ector County and the western Permian Basin. Strong focus on oilfield service company lending, commercial real estate for industrial properties, and personal banking for energy sector employees.

San Angelo

100 West Beauregard Avenue, San Angelo, TX 76903

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Serves the Concho Valley. Mixed lending portfolio spanning ranching operations, wool and mohair, small business, and regional healthcare. Agricultural lending specialists with FSA guaranteed loan experience.

Texas Panhandle — 3 Branch Locations

Agricultural heartland. Cattle, wheat, dairy, wind energy and feedlot expansion financing.

Amarillo

600 South Taylor Street, Amarillo, TX 79101

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Regional headquarters for Panhandle operations. Agricultural lending team manages cattle feeding lines, crop operating loans, equipment financing and FSA guaranteed programs. Also serves the growing Amarillo commercial real estate market. 24/7 ATM.

Canyon

1500 4th Avenue, Canyon, TX 79015

Mon–Thu 9am–4pm, Fri 9am–6pm, Sat 9am–12pm. Serves Canyon, the West Texas A&M University community, and surrounding Randall County ranching operations. Personal banking, student-friendly checking accounts, and agricultural lending for family operations.

Pampa

100 North Cuyler Street, Pampa, TX 79065

Mon–Thu 9am–4pm, Fri 9am–5pm, Sat 9am–12pm. Serves Gray County and the northeastern Panhandle. Mixed portfolio of cattle, wheat, oil and gas production lending. Wind energy project financing has grown significantly since 2020 as turbine farms expand across the region.

Schedule an Appointment

Walk-ins are always welcome, but scheduling ensures your banker is prepared for your specific needs.

Personal Banking Appointments

For new account openings, mortgage pre-approvals, auto loan applications, CD purchases, and trust and estate consultations, call 972-555-0100 and request an appointment at your preferred branch. Most appointments can be scheduled within 1-2 business days. Same-day appointments are often available at branches outside the DFW metroplex.

If you are relocating to Texas and want to open accounts before your move, our customer service team can coordinate a phone consultation with a branch banker in your destination city. We handle out-of-state mortgage pre-approvals for Texas properties regularly.

Business & Commercial Appointments

For business account openings, SBA loan consultations, commercial real estate financing, treasury management setup, and merchant services enrollment, we recommend scheduling in advance. Your relationship banker will review your financials beforehand so the meeting focuses on solutions rather than data collection.

Pinnacle Bank is a Preferred SBA Lender, which means faster approval authority. If you are considering an SBA 7(a) or 504 loan, bring your last two years of tax returns, a current balance sheet, and a brief business plan to the appointment. Our lenders can give you a preliminary assessment on the spot. Visit the FDIC banker resources page for additional information on community bank lending standards.

We Answer the Phone

That sounds like a low bar. But if you have ever spent 30 minutes on hold with a national bank, you know it is not. Pinnacle Bank Texas averages 90-second answer times during business hours. One prompt, then a human. That is what community banking looks like.

Call 972-555-0100 today, or walk into any of our 14 branches. No appointment needed for general enquiries.

Visit Help Centre

Contact — People Also Ask

What is the Pinnacle Bank Texas customer service phone number?
The main Pinnacle Bank Texas customer service number is 972-555-0100, available Monday through Friday 7am to 7pm CT and Saturday 8am to 1pm CT. For lost or stolen debit cards, call the 24/7 emergency line at 800-555-0199. Average answer time during business hours is 90 seconds.
Where are Pinnacle Bank Texas branches located?
Pinnacle Bank Texas operates 14 full-service branches across four regions: DFW metroplex (Plano, Dallas, Fort Worth, Frisco, McKinney, Arlington), Central Texas (Waco, Temple), Permian Basin/West Texas (Midland, Odessa, San Angelo), and the Panhandle (Amarillo, Canyon, Pampa). All branches include drive-through, 24/7 ATM, safe deposit boxes and notary services.
What are Pinnacle Bank Texas branch hours?
Most branches are open Monday through Thursday 9am to 4pm, Friday 9am to 6pm, and Saturday 9am to 12pm CT. Drive-through hours may extend earlier (7:30am at some locations). 24/7 ATM access is available at all 14 branch locations. The Pampa branch closes at 5pm on Fridays. Phone support is available Mon–Fri 7am–7pm and Sat 8am–1pm CT.
How do I schedule an appointment with a Pinnacle Bank banker?
Call 972-555-0100 and request an appointment at your preferred branch. Most appointments can be scheduled within 1-2 business days. Walk-ins are always welcome for general enquiries and basic account services. For commercial lending, SBA loans or treasury management consultations, scheduling in advance is recommended so your banker can prepare for your specific needs.