How Device Trust Works
When you log in from a new device, the system creates a fingerprint based on your browser type and version, operating system, screen resolution, timezone and language settings. None of this data is personally identifiable — it simply creates a unique profile for the device. After you complete multi-factor authentication on the new device, you are given the option to mark it as "trusted."
Trusted devices may bypass MFA for subsequent logins for up to 30 days, after which re-verification is required. You can view and manage all trusted devices from the Security Settings section of your online banking dashboard. Revoking trust on a device forces full MFA verification the next time anyone attempts to log in from that device. If you sell, lose or share a device, revoke its trust immediately.
Session Management
Your PinnBankTX session begins when you complete authentication and ends when you log out, when the session times out due to inactivity, or when you open a new session on a different device (only one active session is permitted per user). Personal account sessions time out after 10 minutes of inactivity; business accounts allow 15 minutes to accommodate more complex workflows.
When a session ends, the authentication token is immediately invalidated on our servers. Any unsaved work — such as a partially completed bill payment or wire transfer — is discarded for security. There is no "remember me" function that keeps you logged in indefinitely, by design. This approach follows the OCC cybersecurity guidance for financial institutions.